So They actually did respond to me Here is the response and the counter response. I must admit I was very surprised to get this response from a chain store. Usually these managers run and hide . But she actually stood in front of the cannon. Hats off lets hope this does not happen again.
Dear Mr. Jihad Georgi,
Thank you very much for taking the time out to write this letter. I hear your frustration and I am very disappointed in my staff. I sincerely apologize for not meeting your customer service requirements. I have spoken to the associates involved as well as my leadership team.
I would really like to regain you as a customer. If there is anything I can do to help you please let me know.
I would like to offer you 100 dollars off your next order as compensation for our lack of customer service and your families waste of time.
I sincerely apologize to you and your family for the poor service we provided you at the Pickering Home Depot.
Sincerely,
L**** R***
Dear L****
I thank you for taking the Time to respond to me. I am surprised. But i think the you should know that the main reason i filed a complaint was not for me to get a discount on purchases. But rather to put forth the fact that its already hard enough to find someone to help you out in the store, and to get TWO not one employees to shut you out in the same time is Not something I was looking forward to.
I think It was fair to say good ending to this story. People screwed up and managers took ownership for a change.
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